Dispatch and delivery
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Are you products suitable for people with food allergies (e.g. celiacs, nut-allergies)?
We’ve been to sure to label the ingredients for all the products we sell and use relevant tags so you can easily find ‘free-from’ products. Please note though, that in most cases our suppliers will have manufactured their products in environments where allergens may be present. So if you (or the gift recipient) is seriously allergic to an ingredient our products may not be suitable.
Which of your products are suitable for vegans?
They all are! We’ve even been sure to source fine china cups and mugs that are vegan-friendly and are not made from bone-china, which – as the name suggests – are made from bones!
Do you support Fair Trade?
Abso-bloomin-lutely! We think this is very important. So important, in fact, that we’ve excluded certain potential suppliers as they don’t source their tea or cacao using fair or direct trade. You can easily search our site using our product tags to find out which of our products are created from fair trade or direct trade ingredients.
What is your environment policy?
Again, this is something that we feel strongly about. At an operational level we do all we can to reduce our footprint on the earth. Our office is powered by renewable energy, we’re spot on with our recycling as well. Our packaging is made from paper and card so is easily recyclable. The shredded paper we use to cushion products inside our gift boxes is actually made from recycled paper mugs. We call it ‘tea-cycling’! 🙂 And we only use plant-based, cruelty-free, eco-friendly cleaning products. Our tummies are powered by plants too!
Thankfully we can make these choices and still be clean and fresh, professional, stylish, fun and have great taste in food and drink!